ISE - Research

Conducting Knowledge Audits for Different Processes in Johnson Electric (June – Aug 2004)

Several knowledge audit projects were undertaken in Johnson Electric (JE) to analy z e the knowledge inventory, knowledge map, and knowledge flow for the process of using of the Centre of Excellence (COE) system, the Job and Quotation Requisition (JQR) system and the Component Architecture Technology Database (CATD). Knowledge gaps were identified, suitable KM strategies were formulated and recommended for JE to leverage on the working knowledge of its existing processes so as to reduce the knowledge gap thereby enabling further process improvement.