ISE - Research

Development of an Agent-oriented Platform for the Knowledge Integration in a Multifaceted Knowledge Management System, 2002-2004 (P.I.: Dr. C.F. Cheung).

In this project, an agent-oriented platform will be developed for KE applications. The objectives of the project include:

To develop an intelligent agent model for supporting information retrieval and distribution in multifaceted knowledge management (KM) system.
To construct an XML-based communication infrastructure for supporting data interchange for heterogeneous databases used in different kinds of KM systems.
Hence, to develop an agent-oriented platform for the knowledge integration and trial implementation at a selected reference site.

The project is of prime importance in the advancement of knowledge integration technology. It is one of the few research studies for the which various sources at knowledge-content level are integrated. In this context, the enterprises can make use of a common platform to delineate the relationships that bind the multifaceted KM system at the knowledge content level. The research will also contribute to the technological development of distributed KE processes.

Snapshots of a Multi-perspective Knowledge-based System for Customer Service Management