Adjunct Staff

Stephen W.K. Ng

Adjunct Professor

Brief Biosketch

Dr Ng is Managing Director of QuST Continuation Limited, a management consulting network focusing on Speed, Quality and Teamwork. He was the Associate Project Director, Poon Kam Kai Institute of Management, the University of Hong Kong and led the Executive Learning & Development arm of PKKI, HKU (1999-2003) and had developed a series of Leadership, Supply, Logistics, Quality and Supply Chain Programs for Executives and Professionals. Prior to this, he had been with Motorola and Director of Global Customer Focus Centers for more than 20 years. He also facilitated a series of Executive Development Programs including Six-Sigma for Motorola University in Asia.  

Dr Ng is a seasoned management consultant and a professional facilitator working in the areas of Leadership, Quality, Change, Supply and Supply Chain Management. Organizations that he has helped in training & management consulting are,  such as DHL, TNT, FedEx, Hong Kong Post, IBM, Swire China, Motorola, Modern Terminals, Fujitsu, Whirlpool and the SAR Hong Kong Government such as CSB, EU, Customs & Excise, Transport Department etc.

He is currently a Member of the Hong Kong Logistics Development Council & a Member of the Appeal Board, Qualification Framework, Hong Kong SAR Government, President of The Institute of Purchasing & Supply of Hong Kong; Director of International Federation of Purchasing & Supply Management (IFPSM); Head of IFPSM, Asia Pacific, Adjunct Professor of Beijing Jiaotong University China and The Hong Kong Polytechnic University.

Honours and Awards

  • Development of the Certified Supply Chain Integrator Program (2005), SCM Technology of the Future
  • Development of Graduate Diploma in e-Supply Chain and Logistics Leadership at PKKI (2001), The University of Hong Kong
  • Co-founder of The Institute of Management Consultants Hong Kong (IMCHK) (2000)
  • Developed the first Supply Chain  Management Program (1999) at Poon Kam Kai Institute of Management, The University of Hong Kong
  • Established the Asia Pacific Global Distribution Centre for Motorola in Singapore, 1998
  • Established the first foreign own (Motorola) Distribution Centre in Taiwan, 1987
  • Recipient of HKSAR Award of Services (1998)  Awarded by Productivity
  • The Best Trainer’s Award (1995 - 1997) Awarded by The Motorola University
  • Achieved the best-in-class cycle time for Motorola’s Neon Sign in Hong Kong (1990)  Awarded by The Motorola University

 

Teaching and Research Specialties

The Hong Kong Polytechnic University, Hong Kong

  • Adjunct Professor, M Sc. in Industrial Logistics Systems, since 2009
  • Visiting Lecturer, MSc. in Strategic Procurement Management, since 2006
  • Visiting Lecturer, B Sc (Hons) in Global Supply Chain Management, 2001-2005
  • Visiting Lecturer & Supervisor, Engineering Doctorate Program since 1999
  • Trainer, Senior E-Executive Development Training, Customer Relationship
  • Management & e-base Supply Chain Management, July – September 2000
  • Guest Speaker, Development Course for Senior Managers in China, Management and Executive Development Centre, since 1998
  • Guest Speaker, Logistics and Distribution Channel Management, MBA Program, 1995 & 1996

 

The University of Warwick, U.K.

  • Module tutor, Engineering Doctorate Program since 2000
  • Module tutor in China, M Sc., Integrated Graduate Development Scheme (IGDS), since 2000
  • Visiting Lecturer and Supervisor, M Sc., Integrated Graduate Development Scheme (IGDS), since 1996

 

The University of Hong Kong, Hong Kong

  • Visiting Lecturer, M Sc., in the field of Food Quality, Organization Behaviour (HRM), Faculty of Science, Since 2001
  • Visiting Lecturer, MSc., Industrial Engineering and Logistics Management, Supply Management, since 2004
  • Visiting Lecturer, MSc., Logistics and Transportation, Civil Engineering since 2009

 

Poon Kam Kai Institute of Management, The University of Hong Kong

  • Developer and Facilitator, Graduate Diploma in Management Consulting and Change, First in Asia, 1990 - 2006
  • Developer and Facilitator, Graduate Diploma in e-Supply Chain and Logistics Leadership, First in Hong Kong, 2000 - 2003
  • Developer and Facilitator, Certificate in Supply Chain Management, First in Hong Kong, 1999 - 2006

 

Royal Roads University, Victoria, B.C., Canada

  • Lecturer for MBA Program in Creative Leadership and International Purchasing Modules,  2004 - 2006

 

Beijing Jiaotong University, China

  • Adjunct Professor, Supply Chain Management and Service Management Programs, since 2005

 

University of South Australia, Australia

  • Facilitator for DBA Program, since 2005
  • Examiner for DBA and PhD Programs, since 2005

 

Professional Services

(Including External Committees, Memberships of Professional Bodies, etc)

  • Fellow, Hong Kong Quality Management Association, since 2002
  • Fellow, Institute of Management Consultants Hong Kong, since 2000
  • Fellow, The Chartered Institute of Purchasing and Supply, U.K., since 1993
  • Fellow, The Institute of Purchasing and Supply of Hong Kong, since 1990
  • Member, The Institute of Chartered Secretaries and Administrators, U.K., since 1984
  • Member, British Institute of Management, U.K., since 1980
  • Senior Vice President, Institute of Management Consultants, Hong Kong, since 2000
  • Executive Committee Member, The Council of Hong Kong Professional Associations, since 2005
  • Director, International Federation of Purchasing and Supply Management, Switzerland, since 2005
  • Council Member, Hong Kong Logistics Development Council, SAR Government, since 2004
  • President of The Institute of Purchasing and Supply of Hong Kong, since 2004
  • Member, Logistics Advisory Committee, Hong Kong Trade Development Council, Hong Kong, since 2005
  • Mentor, Mentorship Program for SMEs, Trade and Industry Department, SAR Government 2003
  • Member, Doctoral Research Group, Hong Kong Quality Management Association, since 2002
  • Adviser, DBMAA, The Hong Management Association, Hong Kong, since 2002
  • Council Member, Institute for Supply Management, Hong Kong, since 2003
  • Council Member, TQM Development Group, Vocational Training Council, Hong Kong since 1996
  • Representative Member, Information and Technology Committee, Hong Kong General Chamber of Commerce, since 2000
  • Member, International Chamber of Commerce, Hong Kong, 1998
  • Council Member, Strategy and Reengineering Steering Committee, City University of Hong Kong, 1997 and 1998
  • Chairman, The Institute of Purchasing and Supply, Hong Kong, 1993 and 1994

 

Publications

(including Journals, Books, Chapters in Books, Conferences, etc)

  • K.L.Choy, S.W.K.Ng, Improving Supply Chain Traceability with the Integration of Logistics Information System and RFID Technology, 2007
  • K.L.Choy, S.W.K.Ng, Steve Frankland, Cola Tang, Use of Third-Party Logistics in Freight Payment and Auditing 2004
  • S.W.K.Ng, & PKKI, HKU, Customer Satisfaction Index and Its Implications, HKACE, Hong Kong, January 2002
  • S.W.K.Ng, Case writing on “Motorola Semiconductor Product Sector, Asia-Pacific: Improving the Distribution Channel”, Centre for Asian Business Cases, The University of Hong Kong, 2002
  • S.W.K.Ng, “Service Quality Challenge in the 21st Century - Power of People”, Proceedings of Nanjing University of Aeronautics and Astronautics (NUAA), Nanjing, China, June 1998
  • S.W.K.Ng, “Service Quality Challenge in the 21st Century - The Power of People”, Proceedings of International Conference on Quality and Reliability (ICQR), Hong Kong, September 1997
  • S.W.K.Ng, “Service Quality - A Challenge to Service Provider in the 21st Century’’, Journal of The Hong Kong Society of Accountants, Hong Kong, May/June 1997
  • S.W.K.Ng, “Tools for Learning and Innovations - Service Quality Challenge”, Creating a new vision of Hospitals, Proceedings of the International Hospital Federation Convention, Hong Kong, April 1996- 4 -
  • S.W.K.Ng, ‘Total Service Quality Challenge - A model to Review - From Employee Perspective”, Proceeding of 1997 Eng. Doctorate Conference, Warwick University, Hong Kong , March 1997
  • S.W.K.Ng, “Using Self-managed Customer Service Work Team to Improve Productivity and Customer Satisfaction”, Proceedings of International Conference on Measuring, Improving and Delivering Superior Customer Satisfaction Conference, Kuala Lumpur, Malaysia, January 1997
  • S.W.K.Ng, “Effective Customer Response : Managing the Supply Chain for Ultimate Customer Satisfaction”, Proceedings of Global Supply Chain Management, Singapore, January 1997
  • S.W.K.Ng, “Supply Chain Management”, Proceedings of 1995 Supply Chain Management for the Competitive Advantage, Malaysian Institute of Purchasing and Materials Management, Penang, Malaysia, September 1995
  • S.W.K.Ng, and R.T.Y.Chung, Civil Service Outstanding Service Award Scheme, Civil Service Bureau September, 2005
  • S.W.K.Ng, and R.T.Y.Chung, Customer Satisfaction Survey on Customs Passenger Clearance Services at Hong Kong International Airport, SAR, Hong Kong Government, June 2005
  • S.W.K.Ng, H.K. Leung, and R.T.Y.Chung, Outstanding Customer Service Award Scheme, Civil Service Bureau, 2004